MIXDEK LIMITED respects the privacy of its clients, prospective clients, suppliers, business contacts and website visitors.
This Privacy & Cookies Policy explains how we collect, use, store and protect personal information when you visit mixdeklimited.co.uk, contact us, request information about our services, or engage MIXDEK LIMITED for information technology consultancy and related professional services.
MIXDEK LIMITED provides independent technology consultancy, including services relating to IT strategy, digital transformation, cloud and infrastructure, security and resilience, technology assessment and implementation support.
Who We Are
MIXDEK LIMITED
Registered Office:
Flat 7 Braywick Court
Queens Road
Kingston Upon Thames
England
KT2 7SQ
Website: mixdeklimited.co.uk
For the purposes of UK data protection legislation, MIXDEK LIMITED will normally act as the data controller for personal information collected directly through its website and business activities.
Where we process personal data strictly on behalf of a client as part of a consultancy engagement, the parties may have different data protection roles depending upon the circumstances and the relevant service agreement.
Information We May Collect
The information we collect depends on how you interact with us.
We may collect information when you:
- visit our website
- complete a contact or enquiry form
- contact us by telephone or email
- request information about our services
- request a proposal or quotation
- enter into a consultancy agreement with us
- participate in a project
- supply goods or services to MIXDEK LIMITED
- send us an invoice or other commercial document
- communicate with us during an existing business relationship
Information may include:
- your name
- job title
- company name
- business address
- telephone number
- email address
- project information
- technical requirements
- correspondence
- quotation and proposal details
- contractual information
- billing and payment information
- information relating to systems, infrastructure or business processes where relevant to our work
Information About Your Organisation
As a technology consultancy, we may receive information relating to a client’s organisation during a project.
This may include information about:
- IT systems
- technology infrastructure
- software platforms
- business processes
- security arrangements
- cloud environments
- operational requirements
- internal workflows
- technology suppliers
- implementation plans
Much of this information may be business information rather than personal information.
Where such information includes information relating to an identifiable individual, we will treat it as personal data in accordance with applicable data protection law.
Website Information
When you visit our website, certain technical information may be collected automatically.
This can include:
- IP address
- browser type
- device type
- operating system
- pages viewed
- date and time of access
- referring website
- approximate location
- website interaction data
- cookie identifiers
This information may be collected through cookies, analytics technologies, server logs or similar tools.
Why We Use Personal Information
MIXDEK LIMITED may use personal information for legitimate business and operational purposes.
These may include:
Responding to enquiries
We may use your details to respond when you contact us about our consultancy services.
Preparing proposals
Information may be used to understand your requirements and prepare an appropriate proposal, quotation or Statement of Work.
Delivering consultancy services
Where you engage MIXDEK LIMITED, we may process information where necessary to:
- understand your technology environment
- arrange meetings
- communicate with project stakeholders
- perform assessments
- prepare recommendations
- provide consultancy deliverables
- support implementation
- manage project administration
Managing our business relationship
We may use information to maintain records of:
- clients
- suppliers
- projects
- contracts
- invoices
- payments
- correspondence
Protecting our business
Information may be used where reasonably necessary for:
- fraud prevention
- security
- dispute management
- legal claims
- regulatory compliance
- protection of our systems and business interests
Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending upon the situation, MIXDEK LIMITED may rely on one or more of the following.
Contract
We may process information where this is necessary to enter into or perform a contract with you.
For example, we may need your contact details and project information to deliver agreed consultancy services.
Legitimate Interests
We may process information where reasonably necessary for our legitimate business interests.
These may include:
- responding to business enquiries
- managing client relationships
- improving our services
- protecting our business
- maintaining commercial records
We will consider whether our interests are balanced appropriately against your rights and interests.
Legal Obligation
Certain information may need to be processed or retained to comply with legal obligations such as:
- taxation requirements
- accounting requirements
- corporate obligations
- regulatory requirements
- court orders
Consent
We may rely upon your consent in circumstances where consent is required.
This can include certain types of:
- direct marketing
- analytics cookies
- marketing cookies
You may withdraw consent where our processing is based on consent.
Client and Project Information
During consultancy engagements, MIXDEK LIMITED may receive information about employees, contractors or other individuals working for or with a client.
Such information may be required to:
- arrange meetings
- conduct interviews
- review workflows
- identify project responsibilities
- communicate with project stakeholders
- understand system access
- deliver recommendations
Clients should ensure that they are authorised to provide relevant information to us.
Where necessary, additional data-processing provisions may be included in a consultancy agreement or Statement of Work.
Sharing Personal Information
MIXDEK LIMITED does not sell personal information.
We may share information with third parties where reasonably necessary to operate our business or provide services.
Recipients may include:
- cloud service providers
- website hosting providers
- IT support providers
- accountants
- solicitors
- insurers
- banking providers
- payment service providers
- professional advisers
- specialist consultants
- technology suppliers
- subcontractors
Where appropriate, service providers acting on our behalf are expected to process personal information only for authorised purposes.
Information Shared With Technology Providers
Some consultancy engagements may involve external technology providers.
For example, a project may involve:
- cloud platforms
- software providers
- infrastructure providers
- cybersecurity services
- hosting services
- telecommunications providers
We will only share personal information with such providers where reasonably necessary for the agreed project or where authorised by the client.
Third-party providers will generally operate under their own privacy policies and contractual arrangements.
Legal and Regulatory Disclosure
We may disclose information where reasonably necessary or legally required.
This may include disclosure:
- to comply with legislation
- in response to a court order
- to regulatory authorities
- to law-enforcement bodies
- for legal proceedings
- to establish or defend legal rights
- to prevent or investigate fraud
We will not disclose personal information unnecessarily.
International Data Transfers
Technology and cloud services can involve data being processed in countries outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate measures where required by law.
Such measures may include:
- UK adequacy regulations
- approved contractual safeguards
- other legally recognised transfer mechanisms
The exact safeguards used may depend upon the relevant service provider and destination country.
Protecting Personal Information
MIXDEK LIMITED takes reasonable steps to protect personal information from:
- unauthorised access
- misuse
- accidental loss
- alteration
- unlawful disclosure
- destruction
Measures may include:
- restricted access
- password protection
- access controls
- appropriate technical security
- secure cloud services
- backups where appropriate
- internal procedures
Because no electronic system is completely risk-free, we cannot guarantee absolute security.
Confidentiality
Information supplied during technology consultancy engagements may be commercially sensitive.
We therefore take reasonable steps to protect confidential information provided by clients and other business contacts.
Where appropriate, confidentiality obligations may also be included within:
- consultancy agreements
- Statements of Work
- non-disclosure agreements
- supplier agreements
Confidentiality obligations are separate from, but may operate alongside, data protection obligations.
How Long We Keep Information
MIXDEK LIMITED will retain personal information only for as long as reasonably required.
Retention periods may depend on:
- the nature of the information
- the length of a client relationship
- contractual requirements
- accounting requirements
- taxation requirements
- legal limitation periods
- potential disputes
- legitimate business needs
We may retain records such as:
- contracts
- invoices
- proposals
- Statements of Work
- payment records
- business correspondence
- project records
for an appropriate period following completion of an engagement.
Information that is no longer required may be deleted or anonymised.
Marketing Communications
MIXDEK LIMITED may occasionally contact existing or prospective business clients about relevant services where permitted by law.
Marketing communications may include information concerning:
- IT consultancy
- technology strategy
- digital transformation
- cloud services
- infrastructure
- security and resilience
- related professional services
You may request that we stop sending marketing communications at any time.
If you opt out of marketing, we may still contact you about:
- an existing project
- a proposal
- an invoice
- a contract
- another operational business matter
Your Data Protection Rights
Depending upon the circumstances, UK data protection law may provide you with rights concerning your personal information.
These can include the right to:
- request access to your personal information
- ask us to correct inaccurate information
- request completion of incomplete information
- request deletion in certain circumstances
- request restriction of processing
- object to certain processing
- request transfer of certain information
- withdraw consent where consent is relied upon
These rights are subject to legal conditions and exemptions.
We may ask you to verify your identity before responding to a request.
Keeping Your Information Accurate
We aim to maintain accurate personal information.
If your contact details or other relevant information change, please contact us so that our records can be updated.
Where we become aware of inaccurate information, we will take reasonable steps to correct it.
Cookies
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information that may be stored on your device when you visit a website.
They can help websites:
- function correctly
- remember preferences
- understand website usage
- improve performance
- measure traffic
- support security
- improve the visitor experience
Different cookies perform different purposes.
Essential Cookies
Some cookies may be required for the website to operate.
These can support functions such as:
- website security
- page navigation
- form functionality
- session management
- technical operation
Essential cookies may be used without consent where permitted by applicable law because the website cannot function properly without them.
Analytics Cookies
We may use analytics tools to understand how visitors interact with our website.
Analytics may provide information about:
- pages visited
- time spent on the website
- visitor numbers
- how visitors reached the website
- website errors
- device and browser information
This information helps us understand website performance and identify possible improvements.
Where consent is legally required for analytics cookies, they will only be activated after that consent has been provided.
Functional Cookies
Functional cookies may remember choices made by a visitor.
For example, they may remember:
- website preferences
- previously selected settings
- certain interface choices
They may help make the website easier to use.
Marketing Cookies
If marketing or advertising technologies are used on our website, marketing cookies may help:
- measure campaign effectiveness
- understand referral traffic
- deliver more relevant advertising
Where such cookies require consent, they will not be placed until the visitor has made the appropriate choice.
Cookie Consent
Where required, our website may display a cookie banner or preference control.
Visitors may be able to:
- accept optional cookies
- reject optional cookies
- select preferred cookie categories
- change preferences later
Strictly necessary cookies may continue to operate because they are required to provide core website functionality.
Managing Cookies Through Your Browser
Most internet browsers allow users to control cookies through browser settings.
Depending on your browser, you may be able to:
- block cookies
- allow cookies
- delete stored cookies
- receive notifications before cookies are stored
Disabling certain cookies may affect how some website functions operate.
Third-Party Websites
Our website may contain links to websites operated by other organisations.
MIXDEK LIMITED is not responsible for:
- the content of external websites
- their security
- their privacy practices
- their use of cookies
When visiting an external website, you should review that organisation’s privacy and cookie information.
Children
MIXDEK LIMITED provides professional technology consultancy primarily to businesses and organisations.
Our website and consultancy services are not designed or marketed specifically for children.
We do not intentionally seek to collect children’s personal information through our website.
Changes to This Policy
We may update this Privacy & Cookies Policy from time to time.
Changes may be required because of:
- changes to our business
- changes to our website
- new technologies
- changes to service providers
- legal developments
- regulatory guidance
The latest version should be made available on our website together with the relevant effective date.
Questions or Requests
If you have questions about this Privacy & Cookies Policy or wish to exercise a data protection right, you can contact:
MIXDEK LIMITED
Flat 7 Braywick Court
Queens Road
Kingston Upon Thames
England
KT2 7SQ
Website: mixdeklimited.co.uk
Complaints
If you have concerns about how MIXDEK LIMITED handles your personal information, please contact us first so that we have an opportunity to investigate the matter.
You may also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.